This case study was written by Larissa Arnold [mentored by Sara Lovic]

Overview

I started my app journey with an interface that seemed self-explanatory, but the extensive readings made the experience somewhat challenging. Even though I could easily schedule consultations, understanding my plan coverage became unclear after my first claim. I needed to check email or the Vhi site for confirmations, which caused friction.

My Role: UX Designer

Project length: 4 months

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Background

This project is a part of the UX Tree Mentorship Programme, focusing on identifying user needs with an existing product or service and proposing solutions to enhance the overall user experience.

The subject of this project is the Vhi app, where the user initially faced challenges in understanding its functionality, particularly regarding accessing claim responses.

Check out the entire “Adding Claims statements on Vhi app” case study —>