Improving Booking process on APCOA app

This case study was written by Dylan Hennessy [mentored by Dave Jackson]

Overview

Apcoa Parking Connect is an application that allows users to book and pay for parking on the go. Rather than using Pay and Display machines, customers can pay for their parking session securely via their mobile phones.

My Role: UX Designer

Project length: 4 months

Background

Finding available parking in suitable locations can be difficult, particularly in Dublin. Applications can be difficult to use yet essential in some areas. Apcoa is a parking app that I use quite frequently. Often the app can prove difficult and on more than one occasion I have resulted to giving up, instead using spare change found in the car for a parking meter

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