Improving the visibility of recurring outgoing payments for Permanent TSB customers
This case study was written by Karen O’Sullivan [mentored by Aisling Keady]
Overview
This case study is the outcome of a 4-month mentorship programme with UXTree, during which we were asked to identify and research a UX problem within an existing website or app, and design a solution to the problem. I chose to focus on the Permanent TSB Mobile Banking App for this project.
Background
Permanent TSBĀ Group Holdings is a leading provider of Personal and Business banking in Ireland. As they are encouraging customers to rely more heavily on their online banking rather than in-person, Permanent TSB has been gradually adding more features to their mobile banking app.
However, at present, the Permanent TSB mobile banking app provides no visibility of upcoming recurring payments. As a result, users are having unexpected and unwanted payments taken from their accounts and are having to manage their recurring payments outside of the app. This is a problem that other banking apps are already attempting to solve and is therefore one that Permanent TSB should be providing a solution for.
Valentina
Valentina is the founder of UX Tree and a Design Manager at Vhi, with over 10 years of experience in UX. She completed her master's degree in UX at IADT in 2020. Valentina is deeply passionate about mentoring, helping junior designers grow, and is especially keen on strategy and UI design.