Making scheduling, inviting and joining a Zoom call easier for a first time user
June 22, 2022
This case study was written by Megan Lee [mentored by Dave Jackson]
Overview
Zoom is an online video communications platform with both free and paid options. The Software as a service (SaaS) product allows users to video conference remotely using cloud-based computing. The communications technology company headquarters is in California and was founded in 2011.
The Problem
Users claimed the scheduling a call and sending invites were two of most difficult and challenging to manage wile using zoom. They are also two of Zoom’s main features.
“I know how to use zoom now, but i had to learn how to schedule a call. I also had to teach my family over lockdown, it could definitely be more intuitive”