“The work I did at the research agency was mainly ethnography but covid pushed me to go into the world of UX, so I went to work for the Ministry of Justice, improving online services for people in prison and their loved ones.

Friends and colleagues have helped me along the way by connecting me with people from the industry, LinkedIn has always been great too to understand people’s journeys and backgrounds. I read a lot of Medium articles, did courses on reputable platforms.”

“Advice I’d give?

Have a double diamond approach (ha) open up a lot to then narrow down; expose yourself to lots of methods, try them all, see what you like, what you don’t like, network, reach out to people directly, people are usually very nice and open, read reports to see how people present their data, watch about how people talk about their research, get the halo and speak with not only UX research but product and design too, understand where your job sits in the wider system, what impact it will have, how it will be used.

Get support to build a nice CV and then apply to lots of job vacancies to baseline yourself against the market and understand how companies run their recruitment process – I still do this every month!”